Business Administration



The objective of this qualification is to support a role in the workplace. The qualification is aimed at learners who are new to an administrative role or looking to progress into this type of job role. This qualification will allow learners to develop their knowledge and understanding of business and administration, resulting in the achievement of a nationally recognized qualification. Please note, this qualification can be applied to a range of occupational sectors.

Programme Summary

Qualification Total Units Maximum Credit Total Guided Learning Hours (GLH) Learning Aim (L.A):
Level 2 Certificate in Principles of Business and Administration 2 13 104 Hours 60054803
Unit Level Credit Value GLH Unit Code
1. Principles of personal responsibilities and working in a business environment Level 1 4 40 L/601/7638
2. Principles of providing administrative services Level 1 4 20 R/601/7639
3. Principles of managing information and producing documents Level 1 3 30 J/601/7640
4. Principles of contributing to innovation and change Level 3 3 30 J/601/7654


The qualification will be awarded to learners who successfully achieve an approved combination of units through a Portfolio of Evidence that has been successfully verified and monitored through

Achievement methodology

Highfield qualification’ Quality Assurance process. Achievement is therefore determined by successful completion of unit assessment with no further requirement for additional/summative assessment.

Progression Opportunities

This qualification provides progression within the Entry level suite and onto Level 1qualifications offered by Gateway Qualifications in Personal Learning and Thinking Skills, Employability Skills, and Skills for specific sectors, as well as directly into employment, including supported employment, and to other more personalized destinations such as independent living.

On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:

  • Highfield Level 2 Diploma in Business Administration (RQF)
  • Highfield Level 3 Diploma in Business Administration (RQF)


In order to register on to this qualification, learners are required to be aged 14 years or above Pre-14, 16-18, 19+

Prior Qualifications

It is also recommended that learners have a level 1, or a suitable equivalent, in English and maths before enrolling on to this course.

Prior Skills/Knowledge/Understanding

There is no requirement for learners to have any prior skills, knowledge or understanding.


There are no restrictions to entry.

For more details:


Qualification Overview

This qualification specification is designed to outline all you need to know to offer this
qualification at your center. If you have any further questions, please contact your
account manager. The Highfield Level 3 Diploma in Business Administration (RQF) is
awarded by Highfield Qualifications and sits on the Regulated Qualifications Framework
(RQF). The RQF is an English framework regulated by Ofqual. It is also suitable for delivery
in Wales and Northern Ireland and is regulated by Qualification Wales and CCEA Regulation
respectively. It is supported by Skills CFA, the Sector Skills Council for occupations in
business and administration, customer service, enterprise and business support, human
resources and recruitment, industrial relations, leadership and management, marketing
and sales.


The objective of this qualification is to support a role in the workplace. This qualification
is aimed at learners working in a senior business administration role. It aims to develop
learners’ knowledge and understanding across a range of administrative practices and
tasks, e.g. managing information.

It forms the knowledge and competency requirements of the Advanced Apprenticeship
Framework in Business Administration. It can also be used on a stand-alone basis.

Programme Summary

Qualification Total Units Maximum Credit Total Guided Learning Hours (GLH)
HABC Level 3 11 58 374 Hours
Mandatory Units
Unit Level Credit Value GLH Unit Code
Unit 1: Communicate in a business environment 3 4 24 Y/506/1910
Unit 2: Manage personal and professional development 3 3 12 T/506/2952
Unit 3: Principles of business communication and information 3 4 27 R/506/1940
Unit 4: Principles of administration 3 6 27 Y/506/1941
Unit 5: Principles of business 3 10 74 D/506/1942
Optional Units
Unit 21: Manage an office facility 3 4 21 K/506/1944
Unit 33: Administer human resource records 2 3 28 T/506/1879
Unit 40: Resolve administrative problems 4 6 56 D/506/1956
Unit 60: Recruitment, selection and induction practice 4 6 33 R/506/2909
Unit 62: Resolve customers’ complaints 3 4 22 R/506/2151
Unit 70: Principles of leadership and management 3 8 50 F/506/2596

Entry requirements

It is advised that learners have level 2 in literacy and numeracy before enrolling onto this

Age ranges

This qualification is approved for delivery to learners aged 16+.

Upon successful completion, learners may wish to continue their development via the
completion of any of the following signposted qualifications/training:

  • HABC Level 3 Diploma in Management (QCF)
  • Level 4 qualifications in Management

For more details please see: