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HABC Level 3 Diploma in Customer Service

Entry Requirements :


Age : 16-18 19+


Recommended GLH : 105


More details : Click here

Course Status: Active Course Price: Unit fees are based upon a unit's individual

HABC Level 3 Diploma in Customer Service

It is advised that learners have a basic level of English skills before enrolling onto this course.

Rules of Combination: Learners must achieve a minimum of 55 credits

Course Units

Unit Level Credit GLH
Mandatory Units
Organise and deliver customer service L/506/2150 3 5 27
Understand the customer service environment Y/506/2152 3 5 40
Understand customers and customer retention J/506/2910 3 4 35
Resolve customers' problems K/506/2169 3 4 19
Principles of business D/506/1942 3 10 74
Manage personal and professional development T/506/2952 3 3 12
Optional Units
Develop resources to support consistency of customer service delivery Y/506/2166 3 5 21
Gather, analyse and interpret customer feedback D/506/2170 3 5 24
Monitor the quality of customer service interactions K/506/2172 3 5 27
Manage the use of technology to improve customer service Y/506/2183 4 4 14
Develop a social media strategy for customer service D/506/2962 4 5 16