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HABC Level 3 Certificate in Customer Service

Entry Requirements :


Age : 16-18 19+


Recommended GLH : 289-375


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Course Status: Active Course Price: Unit fees are based upon a unit's individual

HABC Level 3 Certificate in Customer Service

Learners must achieve both mandatory units totalling 13 credits in order to achieve the HABC Level 3 Certificate in Customer Service (QCF)

It is advised that learners have a minimum of Level 2 in literacy or numeracy or equivalent before enrolling onto this course.

Course Units

Unit Level Credit GLH
Principles of customer service delivery L/600/0659 3 6 50
Developing and improving the customer service process F/600/0660 3 7 55